Nolloe - Terms of Service

Last updated 20 September 2025

We provide inbound AI reception (voice and email) that answers fast, routes with context, and hand off to your team. We aim for replies in under 1 minute and 48-hour installs, but these are targets, not guarantees. You must use the Service lawfully (especially for calls/SMS/email marketing), obtain proper consent, and follow telemarketing and privacy laws. We do not promise specific revenue results. You own your data; we process it to run the Service. AI can make mistakes - review outputs before acting. Our liability is limited, and disputes go to arbitration (with a 30-day right to opt out).

1) Agreement; Who You Are

These Terms of Service (the “Terms”) are a binding agreement between Nolloe, Inc. (“Nolloe,” “we,” “us,” or “our”) and the person or entity who accesses or uses our websites, dashboards, APIs, or agent services (the “Service”). By using the Service, you confirm that you are at least 18 years old and have authority to bind the company you represent.

If you do not agree to these Terms, do not use the Service.

2) The Service (What We Do)

We operate inbound AI that answers, routes, and resolves across voice and email. Typical features include fast responses (target under 1 minute), 48-hour install targets, unified playbooks, context-rich handoffs, and analytics on reply speed, deflection, and pipeline revival. Specific features may change, be added, or removed without notice. Beta features may be offered “as-is”.

Service Targets (Not SLAs)

Service descriptions like “replies within 60 seconds”, “install finishes in 48 hours,” and “$12k–$90k in revived pipeline” are aspirational targets based on prior implementations and are not guarantees. See the SLA & Credits section for availability targets and the No Guarantees section for performance/ROI.

3) Your Account & Security

You are responsible for your account, users, roles, API keys, and credentials. Keep them confidential and promptly revoke or rotate keys if compromised. You must implement reasonable access controls and follow least-privilege principles.

4) Customer Data & Roles

  • Customer Data means data you or your end users submit to or through the Service (e.g., contacts, tickets, emails, call audio/recordings/transcripts, CRM fields, documents, and metadata).
  • Your Ownership. As between you and Nolloe, you own Customer Data.
  • Our Role. For Customer Data, Nolloe acts as your processor/service provider (GDPR/CPRA sense). For our website analytics, marketing, and account records, Nolloe is a controller/business.

License to Operate the Service

You grant Nolloe a worldwide, non-exclusive, royalty-free license to host, process, transmit, transcribe, analyze, route, and display Customer Data solely to provide, secure, support, and improve the Service (including safety filters, spam/DNC suppression, abuse prevention, analytics, and quality assurance). We may create aggregated or de-identified data that no longer identifies you or your users and use it to improve the Service and benchmarking.

AI Outputs

Prompts, intermediate steps, transcriptions, and outputs may be processed by models we host or third-party model providers. AI can be wrong or incomplete. You are responsible for reviewing outputs and for any decisions you make based on them.

5) Your Responsibilities

  1. Comply with laws and third-party terms. This includes TCPA/TSR (US telemarketing), CAN-SPAM/CASL (email), state Do-Not-Call rules, GDPR/UK GDPR, CPRA and other state privacy laws, ePrivacy rules, consumer protection, and industry standards (e.g., HIPAA only with a signed BAA).
  2. Obtain and document valid consent from end users for calls, SMS, emails, recording, and data processing where required.
  3. Respect DNC lists (national and internal), calling hours, opt-outs (e.g., “STOP” for SMS), and frequency caps.
  4. Provide accurate playbooks and constraints (pricing, offers, compliance guardrails) and monitor agent performance.
  5. No Prohibited Data without a signed addendum: government IDs, full card PANs, bank credentials, passwords, health/PHI (unless BAA), children’s data, or export-controlled secrets.
  6. No illegal or harmful uses, including harassment, discrimination, deepfakes intended to deceive, evasion of sanctions/export controls, or violating platform policies of carriers, inbox providers, or social networks.

If you integrate Nolloe with tools like telephony carriers (e.g., SIP/PSTN), email relays, CRMs, analytics, or ad pixels, you must follow those providers’ terms and configure them correctly.

6) Acceptable Use (Short List)

You will not (and will not allow others to):

  • Use the Service for unlawful marketing, phishing, or sending to purchased/unscrubbed lists;
  • Attempt to bypass rate limits, security, or usage caps;
  • Probe, scan, or test the Service for vulnerabilities without written authorization;
  • Reverse engineer or interfere with the Service;
  • Misrepresent AI agents as human where disclosure is required by law;
  • Use outputs to provide professional advice (legal, medical, financial) without proper qualifications and reviews.

7) Telephony & Recording Compliance

Nolloe may provide features to announce recordings or insert consent language, but you are the caller/sender of record and are responsible for obtaining and logging consent, honoring opt-outs, scrubbing DNC, respecting call-time rules, providing truthful caller ID, and ensuring truth-in-advertising. Configure recording and disclosure settings per jurisdiction.

8) Third-Party Services

The Service integrates with or relies on third parties (e.g., carriers, model providers, cloud hosts, analytics, payment processors). We are not responsible for their availability or behavior. Your use of them may be governed by separate terms. We may replace sub-processors on notice; you can subscribe to updates.

9) Intellectual Property; Feedback

We and our licensors own the Service, software, models, documentation, and trademarks. You may not copy, modify, or create derivative works except as permitted by these Terms. Feedback you provide may be used freely by Nolloe without obligation.

10) Branding; Proof & Logos

“Trusted by / collaborated with” statements and logos on our site are descriptive, not endorsements. Case studies and metrics are illustrative. You grant Nolloe permission to list your name and logo as a customer unless you opt out by written notice.

11) Fees; Taxes; No Refunds

You agree to pay fees described in your order page, checkout, or invoice. Subscriptions renew automatically unless canceled per the order terms. Charges are exclusive of taxes; you are responsible for applicable taxes. Except as required by law or stated otherwise, fees are non-refundable. Late payments may incur interest and suspension.

12) Service Levels; SLA Credits

We target high availability. If we publish an SLA for uptime, your sole remedy for downtime is service credits applied to future invoices. Performance targets (e.g., reply under 1 minute, 48-hour install, deflection, revenue impact) are not SLAs and do not generate credits.

13) Confidentiality

Each party may access the other’s confidential information. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and disclose it only to personnel and providers who need to know and are bound by confidentiality.

14) Data Protection Addenda

We offer a Data Processing Addendum (DPA) (with SCCs/UK Addendum as needed) and, where applicable, a HIPAA BAA. If you handle regulated data, you must execute the relevant addendum before sending such data to the Service.

15) Warranties; No Guarantees

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUTS. WE DO NOT GUARANTEE: (A) PARTICULAR BUSINESS RESULTS (E.G., $12k–$90k), (B) ERROR-FREE OR UNINTERRUPTED SERVICE, OR (C) THAT DEFLECTION/REPLY SPEED TARGETS WILL BE MET IN EVERY CASE.

16) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOLLOE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, COVER, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO NOLLOE FOR THE SERVICE DURING THAT PERIOD OR US$1,000, WHICHEVER IS GREATER. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

17) Indemnification

By You. You will defend and indemnify Nolloe and its affiliates against claims arising from (a) your Customer Data or contacts lists, (b) your violation of law (including TCPA/TSR/CAN-SPAM/CPRA/GDPR), or (c) your misuse of the Service.

By Nolloe. We will defend and indemnify you against third-party claims that the Service (as provided by Nolloe) infringes a U.S. patent, copyright, or trademark, or misappropriates a trade secret, subject to exclusions. If infringement is alleged, we may modify, replace, or procure rights; if none is feasible, we may terminate the affected part with a pro-rated refund of pre-paid fees.

18) Term; Suspension; Termination

These Terms continue while you use the Service. We may suspend or terminate for breach, legal risk, or security reasons. You may stop using the Service at any time; termination does not relieve you of amounts owed. Sections that by nature survive (e.g., IP, confidentiality, data protection, limits, indemnities, dispute resolution) will survive.

19) Export; Sanctions; Anti-Corruption

You represent you are not sanctioned or located in a restricted jurisdiction and will not use the Service in violation of export controls or anti-corruption laws.

20) Changes to Terms and Service

We may update these Terms and the Service from time to time. Material changes will be posted or notified. Continued use after the effective date constitutes acceptance.

21) Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict rules. Except for small-claims court or injunctive relief, any dispute will be resolved by binding arbitration administered by AAA under its Commercial Rules. Proceedings are confidential and may be conducted virtually. No class actions or consolidated proceedings.

30-Day Opt-Out. You may opt out of arbitration by emailing legal@nolloe.com within 30 days of first accepting these Terms, with subject “Arbitration Opt-Out,” your name, and account email.

22) Miscellaneous

These Terms are the entire agreement and supersede prior terms. If any provision is unenforceable, the rest remains in effect. You may not assign without our consent; we may assign to an affiliate or in connection with a merger or sale. No waiver is implied by delay or omission. Headings are for convenience only.

23) Contact

Nolloe, Inc.
Attn: Legal
[Insert Address]
Email: corp@nolloe.com